Job Description:

We are seeking a skilled and dynamic Learning and Development (L&D) Manager to design, implement, and manage employee training programs that foster career growth and strengthen our organizational capabilities. The ideal candidate will have a proven background in a
service organization, a strong understanding of adult learning principles, and experience in managing end-to-end L&D processes. This role will play a key part in developing a learning
culture, improving employee performance, and aligning development initiatives with business objectives.

Key Responsibilities:

• Develop, implement, and refine a comprehensive L&D strategy aligned with organizational goals and employee career paths.
• Design and deliver training programs that support skill development, leadership capability, and service excellence.
• Work with senior leaders and department heads to identify training needs,
  learning gaps, and development priorities.
• Conduct engaging and interactive training sessions, workshops, and seminars
  for employees across all levels.
• Manage external trainers and vendors to deliver high-quality learning
  experiences as needed.
• Ensure that all training content is consistent, relevant, and effective for our
  service-based operation.
• Develop tools and methods to evaluate training effectiveness, such as post-
  training assessments, surveys, and performance tracking.
• Implement feedback loops to measure the impact of training programs on
  employee performance and business outcomes.
• Continuously improve L&D initiatives based on feedback, emerging industry
  trends, and best practices.
• Lead initiatives to enhance leadership skills within the organization, including programs focused on management, communication, and customer service.
• Support succession planning by identifying high-potential employees and creating tailored development plans.
• Leverage learning technologies, e-learning platforms, and digital resources to enhance training delivery and accessibility.
• Manage and curate a library of training materials, resources, and online content to support ongoing learning.
• Monitor L&D metrics and report on training participation, completion rates, and impact on organizational goals.
• Ensure compliance with any mandatory training or certifications relevant to the service industry.

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field (Master’s preferred).
• 5+ years of experience in L&D or training roles within a service-oriented organization.
• Demonstrated knowledge of instructional design, adult learning principles, and training evaluation methods.
• Proficiency in learning management systems (LMS) and e-learning tools.
• Exceptional communication, facilitation, and presentation skills.
• Ability to manage multiple projects and adapt to a fast-paced environment.
• Certification in training and development is a plus.

What We Offer:

• Competitive salary and benefits
• Opportunities for career growth
• A collaborative and supportive work environment