Privacy Policy

Infopace (“Company”, “we”, “our”, “us”) is committed to protecting the privacy of individuals who interact with us, including clients, employees, partners, and visitors to our website. This Privacy Policy explains how we collect, use, process, store, transfer, and safeguard your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing our website or availing our services, you consent to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to:

All users visiting our website or using our services.
Clients, vendors, partners, and employees who provide personal data.
Any interaction where Infopace collects or processes information in electronic or physical form.

This Policy does not apply to third-party websites, applications, or services that may be linked from our website.

2. Information We Collect

We may collect the following categories of information:

Information that identifies or relates to a specific individual, including but not limited to:

(a) Personal Information

Full name, gender, date of birth, nationality
Contact details such as email address, phone number, and postal address
Employment details such as designation, employer name, and professional history
Identity information such as PAN, Aadhaar, passport, or other government-issued ID (only where necessary and in compliance with law)

(b) Sensitive Personal Data or Information (SPDI) (as per IT Rules, 2011)

Financial details such as bank account numbers, payment card details, UPI IDs
Passwords
Biometric information (if collected, e.g., fingerprint, facial recognition, etc.)
Health-related information (if relevant for employment purposes)

(c) Non-Personal Information

Browser type, operating system, IP address, device ID, cookies, and log data
Website usage patterns, clickstream data, and preferences

3. How We Collect Information

We may collect personal information in the following ways:

Directly from you – when you fill out forms, contact us, or provide documents.
Automatically – through cookies, analytics tools, and server logs when you visit our website.
From third parties – such as recruitment agencies, background verification partners, or business associates.

4. Purpose of Collection and Use of Information

We use the information we collect for the following lawful purposes:

To provide and improve our change management, consulting, and related services.
To communicate with you regarding updates, offers, and service information.
To process payments, contracts, and transactions.
To comply with legal, regulatory, and contractual obligations.
For recruitment, HR, and employment-related activities.
To send marketing communications where consent is given.
To detect, prevent, and investigate fraudulent or unauthorized activities.
For business analytics, research, and reporting.

We will not process your personal data in ways incompatible with these purposes unless required by law.

5. Legal Basis of Processing (as per DPDP Act, 2023)

We process your personal data based on:

Consent provided by you.
Contractual necessity (e.g., delivering services, fulfilling agreements).
Compliance with law (statutory/regulatory obligations).
Legitimate interests of Infopace, provided your rights are not violated.

6. Disclosure and Sharing of Information

We may share your personal data only under lawful circumstances, such as:

With our group companies, affiliates, and partners to provide services.
With vendors, consultants, and service providers bound by confidentiality obligations.
With auditors, legal advisors, and financial institutions.
With regulatory authorities, law enforcement agencies, or courts when required by applicable law.
In case of a business transfer, merger, acquisition, or restructuring.

We do not sell or rent personal information to third parties.

7. Data Security

We implement reasonable security practices and procedures as mandated under Rule 8 of the IT Rules, 2011, including ISO/IEC 27001 standards. Measures include:

Encryption of sensitive data in transit and at rest
Firewalls, intrusion detection systems, and secure servers
Restricted access on a need-to-know basis
Employee training and awareness programs

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, tax, or regulatory obligations.

9. Your Rights (as per Indian Data Protection Laws)

You have the right to:

Access and request a copy of your personal data.
Request correction or updation of inaccurate information.
Withdraw consent at any time.
Request erasure of your personal data (subject to legal obligations).
Object to or restrict processing in certain cases.
Lodge a complaint with the Data Protection Board of India (once operational under DPDP Act, 2023).

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

Enhance your browsing experience
Track website usage and performance
Deliver targeted advertising (if applicable)

You may disable cookies in your browser settings, but some features of our website may not function properly.

11. Cross-Border Data Transfers

Where personal data is transferred outside India, such transfers will be made in compliance with the DPDP Act, 2023 and applicable government notifications. Adequate safeguards will be ensured before transfer.

12. Children’s Privacy

We do not knowingly collect personal data of individuals under the age of 18 years. If such data is inadvertently collected, it will be deleted upon request.

13. Updates to Privacy Policy

Infopace reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, technology, or business practices. Updates will be posted on our website with the revised effective date.

14. Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

Infopace Management Pvt Ltd.
Email: Info@infopaceindia.com
Phone: 080 3551 1291